Support Contracts for PhotoRobot Customers

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PhotoRobot Service Plans

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PWS Contract

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Standard Support Contract

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Ad-Hoc Service Contract

02:19

Help Selecting a Plan

00:00 For all PhotoRobot customers, we place exceptional emphasis on the quality and  functionality of our machines throughout their entire lifecycle.

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00:09 To this end, all of our machine control units feature a built-in diagnostic system, allowing for the resolution of any technical issues – often before they occur.

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00:19 The system remotely monitors operating temperatures, and various other key parameters to enable timely support responses, and ensure uninterrupted production for our customers.

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00:31 Our experienced technical support team is ready to address any challenges – either remotely or directly on-site at the customer’s location.

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00:40 Additionally, we maintain an extensive inventory of spare parts for immediate replacements, while PhotoRobot factory-versed technicians are prepared for any situation thanks to hands-on experience with machine production.

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00:54 In order to meet service requirements, we offer 3 types of PhotoRobot Service Plans, which you can also find on this page for reference.

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01:03 The first type of plan is the PWS Contract.

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01:05 The PWS Contract is paid one-time annually, and fully covers customer needs with no additional charges.

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01:12 It provides priority technical support, a virtually unlimited warranty on all machine components (excluding consumables), and covers firmware updates.

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01:22 PWS contracts may also include travel expenses configurable and dependent on the specific contract terms.

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01:29 The plan aims to take care of everything a customer might need.

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01:33 Then, the second type of contract is the Standard Support Contract.

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01:38 The Standard Support Contract exists for customers who prefer access to technical support, but opt for paid service interventions.

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01:46 Standard plans are valid for 12-months at a time on purchase, and provide direct access to PhotoRobot specialist technicians, but with service support on a fee-per-incident basis.

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01:58 Third and lastly, there is the Ad-Hoc Service Contract.

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02:02 The Ad-Hoc Contract is for clients who are not currently prioritizing machine operability, technical support, or service.

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02:10 This agreement offers a high-tier, ad-hoc rate to address any service needs should they arise, and the customer’s priorities unexpectedly change.

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02:19 If you have any questions about the different plans, or you would like help tailoring the optimal plan around your business's unique needs, please contact our sales team for further support.

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‍02:32 PhotoRobot is here and ready to help ensure the long-term, reliable operation of your PhotoRobot equipment and for your direct access to technical support.